Terms of service
These Terms & Conditions (“Terms”) apply to your use of the Gratonatech website, checkout, products, customer support services, and related online features. By using our website or placing an order, you agree to these Terms and our Privacy Policy.
1) Business Information
Gratonatech
1317 Edgewater Dr 33135, Orlando, FL 32804
Phone: (484) 210-7008
Email: support@gratonatech.us
2) Website Use
You agree to use our website only for lawful purposes. You may not:
- Attempt unauthorized access to our website, servers, accounts, or systems
- Interfere with website security, operation, or performance
- Use harmful bots, scrapers, malware, or automated tools
- Submit false, incomplete, misleading, or unlawful information
- Abuse promotions, discounts, refunds, returns, warranties, or chargeback processes
- Copy, resell, or misuse website content without permission
3) Eligibility
You must be at least 18 years old or the age of majority in your location to place an order or use purchase-related features on our website.
4) Product Information and Availability
We work to keep product descriptions, images, specifications, pricing, and availability accurate. However, errors may occur, and information may change without notice.
If an obvious error appears, including a pricing mistake, stock issue, product description error, technical detail mistake, compatibility mistake, or shipping restriction, we may correct the error, cancel the order, issue a refund, or contact you for next steps.
5) Product Suitability and Customer Responsibility
Customers are responsible for reviewing product details, dimensions, specifications, compatibility notes, power requirements, capacity limits, safety information, and manufacturer instructions before purchase and use.
For technology, electronic, equipment, component, accessory, installation-related, or technical-use products, customers should confirm suitability for their intended application, setup, device model, connection type, measurements, environment, and local requirements before ordering.
6) Orders and Payments
By placing an order, you authorize Gratonatech and its payment processors to charge your selected payment method for product totals, taxes, shipping, freight, delivery, and applicable fees.
We may refuse, cancel, or limit an order if:
- Payment cannot be verified
- Fraud, abuse, or suspicious activity is suspected
- Inventory is unavailable
- Shipping restrictions apply
- Product information contains an obvious error
- The order violates these Terms
If an order is canceled after payment, any eligible refund will be issued to the original payment method.
7) Product Use, Safety, and Installation
Customers are responsible for using products according to manufacturer instructions, manuals, labels, warnings, specifications, and applicable requirements.
Certain technical, electronic, electrical, mechanical, or equipment-related products may require professional installation, qualified handling, safe operation, code compliance, or proper setup. Gratonatech is not responsible for damage, injury, product failure, device damage, improper installation, incorrect setup, unauthorized modification, misuse, or failure to follow instructions.
8) Shipping and Risk of Loss
Shipping information is explained in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package or freight shipment.
9) Returns and Refunds
Returns, refunds, cancellations, damaged items, and incorrect items are handled according to our Refund & Return Policy.
10) Reviews and Submitted Content
If you submit reviews, photos, comments, feedback, or other content, you grant Gratonatech a non-exclusive, royalty-free license to use, display, reproduce, and share that content in connection with our website and business.
You may not submit content that is false, unlawful, offensive, misleading, confidential, or infringing.
11) Intellectual Property
All website content, including text, product descriptions, technical copy, graphics, logos, images, icons, layouts, written materials, and design elements, belongs to Gratonatech or is used with permission.
Unauthorized copying, reproduction, modification, resale, distribution, or commercial use is prohibited.
12) Disclaimer
Products and website content are provided “as is” and “as available,” except where prohibited by law. Product use should follow manufacturer instructions, warnings, labels, manuals, safety guidance, and professional recommendations where applicable.
13) Limitation of Liability
To the fullest extent permitted by law, Gratonatech is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.
14) Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.