Shipping policy

This Shipping Policy explains how Gratonatech handles order processing, delivery estimates, tracking, split shipments, freight delivery, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some technology, electronic, equipment, component, oversized, or supplier-direct products may be limited by carrier rules, item size, item weight, supplier availability, destination access, or special shipping conditions.

2) Order Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Processing may take longer if an order requires payment verification, inventory confirmation, supplier coordination, special handling, fraud review, freight scheduling, or technical review. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

• Standard shipping: 3–7 business days
• Expedited shipping: 2–5 business days, when available
• Oversized, supplier-direct, or freight shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, supplier delays, freight scheduling, incorrect addresses, and delivery access issues may affect timing.

4) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Multiple Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Freight, Oversized, or Special-Handling Deliveries

Certain equipment, electronic supplies, large components, heavy products, or technical items may require freight/LTL delivery or special handling. These shipments may involve:

• Delivery appointment scheduling
• Adult signature upon delivery
• Curbside delivery unless otherwise stated
• Liftgate service if required or selected
• Inspection before signing the delivery receipt

If visible damage exists, note it on the delivery receipt and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@gratonatech.us within 7 days of delivery or the expected delivery date.

For freight or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

• Order number
• Tracking number
• Photos of packaging and product damage, if applicable
• A short explanation of the issue

Shipping Support
Gratonatech
1317 Edgewater Dr 33135, Orlando, FL 32804
Phone: (484) 210-7008
Email: support@gratonatech.us